App / Mobile
When you open and use a pk678 account, these terms set out what we commit to and what we ask of you. Access to our platform depends on your local law and eligible regions — read through so you know exactly where you stand before you proceed.
These terms form the agreement between you and pk678 when you register, log in or carry out any transaction on this platform. They apply to every part of your account — your profile details, your wallet activity, and any content you access through the lobby. Because availability depends on local law and eligible regions, it is your responsibility to confirm that using this platform is permitted where you are located. We do not accept accounts from jurisdictions where access is prohibited by applicable law. For payments made through bKash or Nagad, the transaction record in your account reflects the amount credited or debited at the time of the request. Those records are part of the binding account history covered under these terms. Any dispute about a transaction must reference the record shown in your account panel — we cannot process a dispute based on a communication outside the platform. These terms may be updated periodically. When a material change is made, we will note it in the terms themselves with a revised date. Continuing to use your account after a change takes effect means you accept the updated terms. If you do not agree, you should stop using the platform and contact our support team to discuss your account status.
These terms apply to the four main areas below. Third-party services — including your mobile wallet provider — operate under their own terms, which sit outside our policy. Understanding the boundary helps you know who to contact when something goes wrong.
Your login credentials, account registration, session activity and eligibility to use the platform. These terms govern how your account is opened, maintained and closed, including any action we may take if the terms are breached.
All deposits and withdrawals processed through your account, including those made via bKash or Nagad. The transaction record shown in your account panel is the authoritative source for any amount, date or status query.
Games, lobby pages, promotional notices and any material published on pk678. Content is provided for use within the platform only and may not be copied, redistributed or reused outside of your personal account session.
Mobile wallets, payment processors and any external service linked from our platform operate under their own separate agreements. We are not responsible for the terms, fees or availability decisions of those third parties.
These terms are not one-sided. You have concrete options available to you at any point during your account relationship with pk678. Your transaction history is accessible from the account panel — every bKash deposit, Nagad transfer and withdrawal is logged there with a date and status. If you find a record that does not match what you expected, you can raise a query directly through our support route and we will investigate using the platform record as the reference point. You can correct your account details — name, contact information and payment method preferences — through the account settings section. Where a field is locked because it was verified at registration, contact support with the relevant documentation and we will review the request. You are not required to keep a payment method attached to your account if you are not actively using it. If you want to close your account, submit that request through the support channel. We will confirm receipt and complete the closure within the period stated in the account settings. Your transaction records remain accessible to you during that period.
Open the account panel to see a full log of deposits, withdrawals and session activity. The record shown there is the reference point for any transaction query you raise with support.
Update contact details and payment preferences in account settings. For locked verified fields, contact support with documentation and we will review the change request on your behalf.
If any part of these terms is unclear or you believe an action taken on your account does not align with them, contact us through the published support route and we will respond with a written explanation.
Submit a closure request through support at any time. We confirm receipt and complete closure within the period shown in account settings, with your transaction records remaining accessible during that window.
If you have a question about what these terms mean for your account, or you need to take a specific action under them, use one of the contact routes published on this site. We handle policy queries through the same channels as general account support.
Open the chat widget on any page of the site to speak with our support team about a terms question or to initiate an account action such as a correction or closure request.
Send a written query to the support email address listed in the contact section of the site. Written queries are useful for policy questions where you need a documented response you can keep for your records.
The help section of your account panel contains published guidance on common terms-related topics including transaction disputes, account corrections and the closure process. Check there first for step-by-step instructions.
We apply consistent practices to account data, session security and how we communicate changes to these terms. Knowing these practices helps you make informed decisions about your account.
We hold the personal and payment data you provide at registration for the purpose of running your account. We do not share it with third parties except where required to process a transaction — for example, to confirm a bKash or Nagad deposit with the relevant payment rail.
Your account session is tied to your login credentials. We recommend you log out after each session, especially on a shared device. If you notice activity on your account that you did not initiate, contact support immediately using the chat or email route.
Transaction records and account data are retained for the period required by applicable rules in eligible regions. After account closure, you may request confirmation of what data is still held and under what basis, through the email support route.
When we update these terms, we revise the date shown at the top of this page. For significant changes we may also place a notice in the account panel. Your continued use of the platform constitutes acceptance of the revised version.
These questions cover what we hear most from account holders about how the terms work in practice — from transaction records to account closure and everything in between.
Yes. Every deposit or withdrawal processed through bKash or Nagad on your account is subject to these terms. The transaction record in your account panel is the authoritative reference. Your mobile wallet provider's own terms also apply separately to how they process the transfer on their side.
Open the account panel and locate the transaction in question, then contact support through live chat or email with the transaction date and amount. We investigate using the platform record as the reference. Disputes raised without referencing a specific record take longer to resolve, so always start from your account log.
Access depends on your local law and eligible regions. We do not confirm eligibility for specific locations — you are responsible for checking whether using this platform is permitted where you are. If access is restricted in your area, these terms still apply to any account you hold.
We update the date shown at the top of this page whenever a change is made. For material changes, a notice may also appear in your account panel. Continuing to log in and use your account after any update means you accept the revised terms at that point.
Some fields are locked after verification. To request a change, contact support via email with your account details and the relevant supporting document. We review the request and confirm whether the correction can be made. Not all locked fields can be changed after the verification step is complete.
Submit a closure request through live chat or email support. We confirm receipt and complete the closure within the period shown in your account settings. Your transaction history remains visible to you during that window so you can download or note any records you need before access ends.