App / Mobile
pk678 collects and uses your account data to keep your sessions running, your payment records accurate and your wallet path clear. This page explains what we collect, how we store it and what you can do about it — access and use depends on your local law and eligible regions.
When you open an account on pk678, we collect the details you provide during registration — your name, contact information and the payment method you link at that point. If you connect a bKash wallet or a Nagad account, we record the transaction reference and the amount moved, not your full wallet credentials. We also collect technical data your browser or device sends automatically: IP address, device type, session timestamps and which pages you opened. This is standard for any account-based site. We use this data to keep your account active, to process and verify deposit and withdrawal requests made through bKash or Nagad, and to detect unusual activity that could affect your account. We do not sell your personal data to third parties for their own marketing purposes. Data retention follows the period required for transaction records and account activity under the terms you accepted at registration. Where local law in Bangladesh or your eligible region requires us to retain or disclose records, we follow that requirement. Any processing we do on payment transaction data is tied to the specific wallet transaction you initiated — bKash deposit references and Nagad transfer IDs are stored as transaction records, not as standing payment credentials.
This policy covers data handled directly by pk678 through your account, your payment activity and your use of this site. It does not extend to third-party services you reach from here, including payment providers or game studios. Review their own policies for those services.
Registration data, login activity and session records created when you use your pk678 account fall within this policy. We hold these records for the duration your account remains active and for the retention period set in our terms.
bKash and Nagad transaction references recorded when you deposit or withdraw through your account are covered here. These records exist to verify movement between your account wallet and your mobile wallet. Full wallet credentials are not stored on our side.
Pages you open, games you launch and time spent in any section of the site generate session logs. We use these to keep your account session consistent across mobile and desktop and to identify technical errors. This data stays within pk678's own systems.
When you reach bKash or Nagad directly, or when game studios load their content inside the lobby, those services operate under their own privacy terms. This policy does not govern what those third parties collect or how they handle it.
Your account record is yours to check and question. Log into your account and open the account settings page to see the registration details we hold against your profile — name, contact and the payment method on file. If any detail is wrong, you can correct it directly in the account settings fields shown there. For transaction records tied to a bKash deposit or Nagad withdrawal, the history tab in your account wallet section shows the reference numbers and amounts logged on our side. If a record looks incorrect, raise it through the support route below rather than assuming it will clear. You also have the right to ask us what data we hold about you or to request that we close your account and remove your data where local law in Bangladesh or your eligible region permits this. These requests go through our published support route — we do not process data removal requests made through in-game chat or social channels. The response time depends on the nature of your request and any record-keeping obligations that apply under applicable law.
Open your account settings to see the registration data and payment method on file. The wallet history tab shows bKash and Nagad transaction references we have recorded against your account.
If your name, contact detail or linked payment information is wrong, edit it directly in account settings. For details you cannot change yourself, contact support with the correction and we will update the record.
Send your query through the support contact route published on this site. State your account reference and the specific data point in question so we can locate the correct record and respond accurately.
If you want your account closed and data removed where local law allows, submit that request through our support channel. We will confirm the steps and any retention obligations that apply in your eligible region.
For any question about this policy, a data record or an account correction, use the contact routes published on this site. We do not process privacy requests through unverified channels.
Open the chat widget on this site and state your account reference along with the privacy matter. Live chat is the fastest way to get a first response on account data questions.
Send a detailed message to the support email address listed in your account settings. Include your registered contact detail and a clear description of the data or record you are asking about.
The help section inside your account covers common privacy and data queries with step-by-step guidance. Check there first before raising a direct support request — many corrections can be made from account settings without contacting us.
We apply standard account-security measures across all data we hold. Your session is tied to your login credentials; payment wallet references like bKash and Nagad transaction IDs are stored as read-only records that support your account history, not as reusable credentials. Cookies on this site track your session state and preferences — they do not store wallet details or payment credentials. You can manage cookie preferences in your browser settings. Data we hold is retained for the period your account is active, plus any additional time required by applicable law in Bangladesh or your eligible region. If you want to know exactly what we hold, ask through the support route above.
We use session cookies to keep you logged in and preference cookies to remember display settings. No payment data from bKash or Nagad is stored in a cookie. Manage these in your browser settings at any time.
Login credentials are hashed and not readable by support staff. If you suspect unauthorised access to your account, change your password immediately from the account settings page and contact support to flag the activity.
Your account data is kept while your account is active. Transaction records — including bKash and Nagad references — may be retained beyond account closure where applicable law requires it. We will tell you the relevant period on request.
When we update this policy, the revised version appears on this page with the date of change noted. Continuing to use your account after a posted update means you have seen the change. Material changes that affect your rights will be notified through your account.
Answers to the data and rights questions we hear most from account holders in Bangladesh.
No. When you make a deposit or withdrawal through bKash or Nagad, we record the transaction reference number and the amount. Your full wallet PIN and login credentials for those services are never sent to or stored by pk678. The payment flow goes through the wallet provider's own interface.
Account data is accessible to support staff when you raise a verified request, and to compliance processes where required by applicable law. Support staff cannot see your login password — it is hashed. Transaction references are visible to the team handling your account query if you provide your account reference.
Yes. Send a request through the support email listed in your account settings. State your account reference and what data you want. We will confirm what we hold and provide it in a readable format, subject to any legal retention obligations that apply in your eligible region.
We retain transaction records and registration data for the period required by applicable law after your account closes. The exact duration depends on your eligible region and local regulatory requirements in Bangladesh. You can ask support for the specific period that applies to your account.
The policy covers data we collect through your account and session on this site. Game content loaded from studios like CQ9, Spadegaming, Habanero and JDB operates under those studios' own data terms. We do not control what technical data they collect when their content runs inside the lobby.
Check your account settings first — name and contact fields are editable directly. For payment record discrepancies tied to a bKash or Nagad transaction, open the wallet history tab, note the reference number, and contact support with that detail so we can check the stored record against the transaction.